🌈 Ashley Yan

Operations: I developed all of our operational systems, creating efficient processes for inventory management, scheduling (planning & coordinating the timing of shopping/prep, employee shifts, deliveries routes), production (quality control, prep work, cooking, storage), order fulfillment (receiving, processing, & delivering orders), customer service (outreach, retention, & inquiries) and logistics to ensure smooth operations.

Customer Satisfaction: By personally communcating with each and every customer I've been able to foster many strong personal customer relationships. Through understanding and exceeding customer expectations, I've built a loyal customer base and garnered positive feedback, via Yelp, a rating of 4.8 out of 5. Each round of orders generate 50% new and 50% return customers, and our emailing list growing 10% each month.

Organizational skills: If you don't stay organized it's how the dominos start to fall! I possess a strong aptitude for organization, which has been instrumental in managing multiple facets of my food business seamlessly. From scheduling kitchen operations to coordinating deliveries and maintaining meticulous financial records, my organizational prowess ensures that every aspect of the business runs smoothly.

Adaptability and Problem-Solving: Entrepreneurship has taught me the importance of adaptability and resilience in the face of challenges. I thrive in dynamic environments, leveraging my problem-solving skills and ability to stay calm and focused in high-stress situations to overcome obstacles. Like that one time I had lunch deliveries and I woke up a learned the power had gone out and everything had spoiled so I had 4hrs to remake everything AND have it delivered.

Passion and Dedication: If you've ever been in the food/service industry, or started a business you know that it's without a doubt a grind but equally rewarding! I'm driven by my love of being a part of the communnity and making genuine connections, plus my love of food. I'm fueled by each and every interaction I have with my customers.